Buying, renovating or administrating licenses

Here you find answers

to the most common questions

Buying, renovating or administrating licenses

Is Carbono available in my country?

Carbono is available in all countries via online download.

My company has special invoicing needs, what shall I do?

If your company has special invoicing needs, please contact us under info@carbonocorporate.com

My company may not pay online via PayPal, what shall I do?

If your company has special payment needs, please contact us under info@carbonocorporate.com

I need to reinstall Carbono with an existing licence, how does that work?

You can reinstall the Carbono add-in by simply downloading a new version. After entering a valid license key, you can use it normally.

On how many computers may I install Carbono with one license?

A Carbono license is valid per user. A user may use the same license key on up to 3 computers for personal use, including company as well as private computers.

I know that my company has purchased licenses, how can I use one of those?

We recommend to concentrate license administration with one user of each company. You should contact this person to verify if your company has unused licenses available. If you do not know who this person is within your company, you can contact us under info@carbonocorporate.com with your company details, and we will ask your company administrator to contact you.

What are payment conditions via invoice?

Our standard payment process runs via Paypal / Credit Card. If your company has special payment needs, please contact us under info@carbonocorporate.com

What are conditions for mailing the license?

Our standard process is to send license keys via download. If your company has special needs, please contact us under info@carbonocorporate.com

Can I get a pro-forma invoice, for issuing a purchase order?

We are sorry, but we do not issue pro-forma invoices. After completing the purchase process, you will receive a full invoice. However, if your company has special invoicing needs, please contact us under info@carbonocorporate.com

What happens when my license expires?

When your license expires, the Carbono Add-in will stop functioning. The add-in will still be available on your computer, so you may reactivate it after purchasing and inserting a valid license key.

How can I transfer a license to another person´s computer?

To transfer your license to another person´s computer, first uninstall the Carbono add-in on your computer, then download and install the add-in on the other person´s computer, and insert your license key.

Do I need a separate license for my home office computer?

No. You may use the same license key on up to 3 computers for your personal use. This includes company and private computers.

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