Installation of the add–in

Here you find answers

to the most common questions

Installation of the add–in

On what Excel versions does Carbono run?

The Carbono add-in runs on Excel 2010, 2013 and 2016. As end users—who will receive the distributed templates—will work with regular Excel files, they may also work with other Excel versions.

How do I activate the add-in with my license key?

After installing the add-in, choose ´About Carbono´ from the ribbon menu. In the new window, click on ´Add License´, and insert your valid license key.

Can I use Carbono on a Mac?

The Carbono Add-in only runs on Microsoft Excel. If you choose to run Excel on a Mac via a virtual machine, Bootcamp, or other, we recommend to make comprehensive tests for your specific business application with the 30 days free trial, before purchasing licenses.

The add-in ribbon does not appear in Excel after starting

The add-in ribbon should be available after installation of Carbono. However, in some cases Excel does not automatically activate it after starting Excel. In this case, browse for it under Excel Options > Add-Ins > Manage Excel Add-Ins > Browse, and activate it manually. You may also consult our tutorial video ´Advanced Use´, which contains a step-by-step manual, including screenshots.

The add-in ribbon disappeared after closing and restarting Excel

In some cases Excel deactivates Carbono after closing Excel. In this case, browse for it under Excel Options > Add-Ins > Manage Excel Add-Ins > Browse, and activate it manually. In most cases this resolves the problem permanently. You may also consult our tutorial video ´Advanced Use´, which contains a step-by-step manual, including screenshots.

My company does not allow installation of add-ins, what shall I do?

Many companies do not allow installation of downloaded software. We recommend to consult your IT department, explaining what you want to use the add-in for, asking for permission to install.

How can I deactivate or uninstall Carbono?

You can deactivate the Carbono add-in under Excel Options > Add-Ins. If you want to uninstall Carbono permanently, find it in your computer´s Control Panel: Control Panel > Uninstall a program, and choose ´uninstall´.

I deleted the Carbono add-in by mistake, how can I reinstall it?

You can reinstall the Carbono add-in by simply downloading a new version. After entering your valid license key (About Carbono > Add License), you can use it normally.

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