Use of the add-in

Here you find answers

to the most common questions

Carbono freezes when distributing or capturing

If Carbono presents frequent freezing, please uninstall it from your computer, download the most current version from our website, and install this version. If this does not solve the issue, we kindly ask you to e-mail us a detailed description of the problem. Please include complete version numbers of your Windows (e.g. Windows 10 Enterprise 64-bit 10.0.14393), your Excel (e.g. Excel 2016 MSO 32-bit 16.0.4364.1201), the Carbono add–in you are using, screen shots of error messages, together with the corrupting Excel file. In many cases, we can offer a quick solution. In case you discovered a more complicated issue, it will be added to our development pipeline and incorporate the next version release.

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